Salem 978-745-3711 | Danvers 978-777-0970 | N Andover 978-683-6256
Prescriptions, Phones, Records and Forms 2016-11-06T10:54:56+00:00

Prescriptions & Forms

Prescriptions

Please allow 24 to 48 hours for prescriptions to be processed. To request a prescription refill, please call the office during business hours. Please have the following information available when requesting a medication refill:

  • Patient’s name and date of birth
  • Name of the prescribing physician
  • Name of the medication
  • Strength of the medication (i.e. 5mg)
  • How many times a day you take the medication
  • Name, location (city, state) & phone number of the pharmacy
  • Phone number where you can be reached in case of any questions

Telephone Procedures

Our telephone lines are open from 9 a.m. to 5 p.m., Monday through Friday, with a lunch break from 12 to 1. It is our policy to return all calls in a timely and efficient manner. Urgent calls are given top priority.

All calls to our physicians are initially handled by our clinical staff. Please relate all information to our nursing staff so that they may respond quickly and efficiently.

After-hours & Emergencies

If you need to speak with a physician after normal business hours, our physician on-call is available 24 hours a day, 365 days a year. Please call our number and our answering service will contact the physician on-call who will return your call promptly. Please remove any blocks to Caller ID or Call Intercept features of your telephone while you are waiting for the physician to contact you. Please note: prescription refills are not processed when the office is closed.

If you are experiencing a true medical emergency, please call 9-1-1 immediately. We will consult with your emergency room physician or primary care physician as necessary.

Medical Records

All medical records are strictly confidential. We will release your records only with written authorization. No medical information will be given to friends, spouses or relatives without the written consent of the patient, parent or legal guardian. Please allow 5-7 business days for completion of your request.

You may also access your medical records through our secure web-based HIPAA-compliant Portal.  Click the link on the menu at the top of the page.

School Forms

Upon request, we will complete school forms and worker’s compensation forms for asthma, food and stinging insect allergies. Please allow 2 business days for completion.